Help & FAQ

Help & support

Quick answers below. For anything else, email is the fastest way to reach us — it goes to a real person, usually the founder.

hello@myclassmaite.comWe answer within one school day — usually much faster during the semester.

Getting started

How do I turn my syllabus into a calendar?

Go to the syllabus tool, upload your syllabus PDF, and review what we extracted — every assignment, exam, and reading with its due date. Then export to Google Calendar, Apple Calendar, or download an .ics file. Your first syllabus is free, no account or card needed.

What file types can I upload?

PDF works best, and plain text (.txt) also works. If your syllabus is a Word doc, export it to PDF first (File → Save As → PDF). If it's a photo or lives only inside your school's LMS, copy the schedule text into a plain text file and upload that.

The parse missed dates or got something wrong. What do I do?

You always get a review step before anything lands on your calendar — edit or delete any item there in one click. Some syllabi only say things like “Week 5” with no concrete date; we place those as best we can, so give them a second look. If a syllabus parses badly, email it to hello@myclassmaite.com — a real person reads those, and problem syllabi are how the parser gets better.

Calendar & reminders

How do I get my assignments into Google Calendar or Apple Calendar?

After the review step, use Add to Google Calendar for a direct sync, or download the .ics file and open it — Apple Calendar, Outlook, and every other calendar app imports .ics. Events already exported are yours: they stay on your calendar whatever happens to your plan.

When do reminder emails arrive?

Big deadlines get a heads-up 14, 7, and 3 days out, and a daily digest covers the final 48 hours before anything is due. Reminders are timed to the campus time zone you set in Settings.

How do I turn reminder emails off?

Settings → Notifications, one toggle. Billing notices — like the email before a free trial converts to paid — still send: we will always tell you before money moves, even with notifications off.

Billing & plans

How do I cancel my subscription?

Settings Cancel subscription. One click takes you straight to the confirmation — no phone call, no email required, nothing to sit through first. Cancelling stops all future charges, and you keep Pro through any time you already paid for.

When am I charged, and how much?

The Pro trial runs 7 days and requires a card, but you are not charged when it starts. On day 7 we charge $9, then $9 every month until you cancel. Cancel before day 7 and you are never charged anything. We email you before the trial converts, and Settings always shows your exact next charge date and amount. Full details on the pricing page.

Can I get a refund?

If a charge was our mistake — a billing error, or something you didn't agree to — email hello@myclassmaite.com and we'll refund it. When you cancel partway through a period you keep Pro until the period ends; we don't prorate that remainder.

Your account

I forgot my password.

Use the password reset page and we'll email you a link.

How do I delete my account?

Email hello@myclassmaite.com from your account address and we complete deletion within 30 days. One important thing: deleting your account is not the same as cancelling a subscription — cancel first in Settings so billing stops immediately.

What happens to my data?

Your syllabi, courses, and events are yours. We don't sell your data and we don't use your syllabi to advertise to you. The privacy policy has the specifics.

Replying to any email Classmaite has sent you also reaches support. If you're reporting a bad parse, attach the syllabus PDF — that's what lets us fix it.